Crisis Communications: When

Presentation by on January 31, 2012

All organizations face crises. From personnel matters to on-campus disruptions, the key to effective crisis communication is to tell the truth—and say it first. If "no comment" is your standard response, you inadvertently prompt the media to "dig" deeper for information. Fagen Friedman & Fulfrost Director of Communications Terilyn Finders and Partner Paul Thompson share tips for managing both internal and external audiences, including the media.

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